We have been made aware that there are external parties falsely claiming to carry out financial services on behalf of Goldman Sachs (including Goldman Sachs Asset Management International and Goldman Sachs International) in order to market fake investment products and to solicit monetary payments. These external parties may pose as Goldman Sachs through the use of fraudulent communications via email, instant messaging or phone, as well as through the use of fake brochures and other documents containing Goldman Sachs branding and logos.
The Financial Conduct Authority of UK has issued warnings about these fraudulent activities which can be found here and here.
It is important to know that any communication you receive from Goldman Sachs would only come from an @gs.com e-mail address and/or be found on the goldmansachs.com website. Further information regarding how you can protect yourself from fraudulent activity online and how you can contact us about this can be found on the Goldman Sachs Security page, available here.
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Effectively handling objections is a critical skill for financial advisors. How they identify when clients may have issues, and how they conduct themselves in those situations, can have a meaningful impact on current and prospective relationships. At the onset, it’s important to spot clues that a client may have objections. These clues can either be expressed explicitly, or they can be implied.
We believe advisors should be aware of these clues. For instance, expressed objections can come in the form of explicit challenges, or deep questioning of an issue. Examples of implied objections may include silence about a particular issue, a vague “need to think about it” response, or a light-hearted joke about that particular issue.
To effectively manage these situations, we believe advisors may consider the “E.A.R.N.” model for handling objections.
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